Accommodation & Hospitality Preparation
Class Overview
Designed for the dynamic hotel and resort industry, this course instills the principles of Omotenashi—the world-renowned Japanese concept of anticipating a guest's needs from the bottom of one's heart.
Front Office Operations: Managing reservations, check-in/check-out procedures, and handling guest inquiries professionally.
Housekeeping Excellence: Techniques for rapid, high-standard room cleaning, bed making, and amenity management.
Customer Service: Conflict resolution, handling guest complaints gracefully, and maintaining a welcoming demeanor.
Food & Beverage Basics: Fundamental training in restaurant service and dining etiquette within a hotel setting.
Exam Focus: Targeted preparation to confidently clear the SSW Accommodation Industry Skill Measurement Test.
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